Performance Analysis & Reporting
It is very important for every business to monitor 360-degree performance and feedback system to compete in the emerged market.
Employees
1. Utilization rate
2. Attrition/retention
3. Employee satisfaction score
4. Employee engagement score
5. Employee health index
6. Performance (specific desired result by role)
7. Number of open positions
8. Time to fill positions
9. Number of managers on virtual bench
10. Training hours
.
Revenue
1. EBITDA
2. Profit margin
3. Year-over-year revenue growth
4. Cash conversion cycle
5. Cost of acquiring a customer
6. Cost of service delivery
7. Revenue/employee
8. Revenue/customer
9. Revenue/product line or service delivered
10. Actual v. budget
.
Customers
1. NPS or satisfaction score
2. Retention
3. Amount ($) of up-sell opportunities
4. Service renewal rate
5. Customer lifetime value
6. Number of customer complaints
7. Number of open support tickets
8. Percentage of customer requests
completed in X time
9. Number of customer testimonials
10. Number of referrals
.
Processes
1. Project profitability
2. On time product/service delivery
3. Scheduled downtime
4. Unscheduled downtime
5. Number of defects
6. Percentage of bugs detected in-house
7. Safety incidents
8. Idle time
9. Time to product launch
10. Length of sales cycle
.